FAQ

Q. How big is the banner?

H1800mm × W600mm, about 1.8m tall, the same as a standard Japanese street banner. Full colour, printed on one side.

Q. How long can the message be?

Up to 50 characters for the message and 20 for the name. Both may be left blank. If you leave the name blank, the banner is anonymous.

Q. Can I order several banners for the same artist?

Yes. Any number for one artist, or one each for several artists. Each banner can say something different.

Q. Can I use a company or shop name?

Yes. Put your company name in the name field and it is printed as "from ABC Inc." at Zepp DiverCity TOKYO, standing 1.8m tall. It appears in photos from the day and in what the audience posts. ¥30,000 each, tax included, with no sponsorship or listing fee on top. You order from the same screen as everyone else, and a receipt is available after payment. Note that we cannot print logos or alter the design; the name is set in text only.

Q. Where exactly does the banner stand?

Outdoors at Zepp DiverCity TOKYO on 20 October 2026 (Tue), from doors open until the show ends. Placement, order and count are decided by venue operations on the day and cannot be reserved.

Q. Can I keep the banner after the show?

Only if you add the shipping plan (¥5,000 per address) in the cart. We then send it to your address after the show. Any number of banners going to one address ships together for that one fee. You receive the fabric only; the pole is not included. It is the actual banner that stood at the venue, so please expect some marks, creases or wear from the day.

Q. Do you ship overseas?

No. We ship within Japan only. We cannot send banners overseas. If you are outside Japan you can still order a banner; it is displayed at the venue, and you can give a Japanese address if you want it sent on afterwards.

Q. I entered the wrong delivery address

Email info@corom.me from the address you used when ordering. Tell us your order number and the correct address, and we will change it as long as the parcel has not shipped. Please write from the same email address so we can confirm it is you. Once shipped it cannot be changed, so please contact us early.

Q. Can I collect the banner at the venue?

No. We cannot hand banners over at the venue, either during or after the show. If you want to keep yours, you must add the shipping plan.

Q. What happens if I do not choose shipping?

We collect the banners after the show. They cannot be handed over later, so add the shipping plan if you want yours.

Q. When do orders close?

20 September 2026, 23:59 (JST).

Q. Can I edit the wording or cancel after ordering?

Each banner is made to order, so no changes or cancellations after payment. You can edit the wording as many times as you like after adding to the cart and before checkout. Please check carefully on the confirmation screen.

Q. What if the artist cannot perform?

If illness or anything else keeps the artist off the stage, the banner still goes up as planned. Your support stands at the venue either way. Refunds, cancellations and switching to another artist are not available in this case.

Q. What if the event is cancelled or postponed?

If the show is cancelled, the banners have already been made, so we do not refund the payment. Instead we ship your banner to you at our own cost, and will ask you for a delivery address at that point. If the show is postponed, we display the banner at the rescheduled date. If the new date does not work for you and you would like a refund, write to info@corom.me within 14 days of the announcement. We refund in full, and in that case the banner is neither displayed nor shipped.

Q. My banner arrived torn, or the printing looks wrong

Within 7 days of delivery, email info@corom.me with your order number and a photo of the damage. If we confirm it is our fault, we remake it and ship the replacement at our cost. If there is no time to remake it, we refund the price of that banner.

Q. Will it get dirty or damaged while it is up?

The banners stand outdoors and take wind, rain and dust, so expect some marks, creases and scuffs. Many banners are put up and taken down in a short window, and we cannot offer refunds, exchanges or remakes for this. We will contact you only if a banner is damaged badly enough that it cannot be displayed.

Q. Do you issue receipts? Do you support qualified invoices?

A printable receipt is available at any time after payment. Open it from the link in your confirmation email. It carries our registration number (T5290001065570), so it works as a qualified invoice under the Japanese consumption tax system. It is made out in the name you gave when ordering.

Q. What payment methods do you accept?

Credit card only (VISA, Mastercard, JCB, American Express, Diners). Payment completes the moment you confirm the order.

Q. Can I choose the design?

The design is fixed per artist. What you choose is which artist, and the message and name.

Q. Are the photos on this site real?

They are mock-ups. Actual colours and the look on the day may differ.

Anything else, write to info@corom.me.

Raise your support at ZEPP.

20 October 2026 (Tue), Zepp DiverCity TOKYO. A one-night showcase hosted by corom. Your message and your name become a 1.8m banner at the venue.

Tell someone who might want to cheer too. The more banners, the better it looks.