How to join a live

For first-time viewersHow to join a corom live

This page walks you through everything in order, so that you can enjoy a corom online live with confidence — even if you are not used to smartphones or apps.

If you ever lose your place, come back to this page as many times as you need.
Please note: the screenshots on this page show the Japanese version of the app. The position of each button is the same.

Getting ready

These steps are only for your first time. Once they are done, you will not need them again.

1
Install the corom app

First, get corom ready so that you can watch the artist's online live. Choose the button that matches your device.

iPhone / iPad

If you use an Apple device

📲Tap here
QR code for the iPhone and iPad app

You can also scan this QR code
with your camera

Android

If you use an Android phone

📲Tap here
QR code for the Android app

You can also scan this QR code
with your camera

When the store screen opens, press “Get” or “Install”. Wait a moment — when the button changes to “Open”, the app is installed.

Using a computer?
You do not need to install anything. Open corom with the button below, then press “ログイン” (Log in) at the top right of the screen. If you already signed up on your phone, use that same email address and password.
We recommend the Google Chrome browser. If you do not have it yet, see this guide.
💻Open corom on a computer
How corom appears in the app store
This is the corom app in the store
2
Create an account (first time only)

When you open the app, you will see “新規登録” (Sign up).

There are several ways to sign up. Choose whichever you prefer from the options on screen. Signing up with a service you already use makes it easier to get back in next time.

If you sign up with an email address, follow the instructions on screen and enter:
· Your email address
· A password (any combination of letters and numbers you choose)

If you signed up with an email address, it helps to write your password down.
You will need it again later. Even if you forget it, you can reset it from the log-in screen, so there is nothing to worry about.
This is a one-time step. From the second time onward, simply opening the app is enough.
When do I use “Log in”?
On the device where you signed up, you can keep using the app as it is. “Log in” is for using the same account on another phone or computer — that is where you enter your registered email address and password.
3
Choose an artist

Once you have signed up, look for the live you want to watch, or the artist you would like to support.

1. Press “アーティスト” (Artists) at the very bottom of the screen.

There are five buttons along the bottom. “アーティスト” is the second from the left — the icon of a person singing.

The Artists tab at the bottom of the screen, circled in red
Bottom of the screen,
second from the left

2. The list opens. Tap the photo of the live or the artist you want, and that page opens.

For some lives you will need to buy a ticket here. Just follow the instructions on screen. There are two kinds of tickets: Arena seats and Stand seats.

You can also open the same pages by tapping the artist photos on the top screen.
The artist list, with a live marked by a red box
Tap a photo,
as shown in the red box

Check these before the live

Getting these done the day before means nothing to rush on the day. Print the page and tick them off as you go.

  • Installed the corom app
  • Finished signing up
  • Bought a ticket, if the live needs one
  • Checked that sound comes out
  • Charged your phone
  • Connected to Wi-Fi

You can check the sound with any video you normally watch. Video stops more easily where the signal is weak, so connecting to your home Wi-Fi beforehand is the safest option.

On the day|Joining the live

When it is time for the live to start, there are only four steps.

4
Open the app

Find the green corom icon on your phone's home screen and tap it.

On a computer, open corom.me and press “ログイン” (Log in) at the top right.

The corom app icon
This is the icon
5
Go to the top screen (the house icon)

The app opens on the top screen. If you find yourself somewhere else, press the house icon (TOP) at the very bottom of the screen.

Lives that are running now appear on this top screen.

The house icon (TOP) at the bottom of the screen, circled in red
Bottom of the screen,
the house icon on the left
6
Tap the “Live” icon near the top

When a live is running, round icons appear near the top of the screen. That is the entrance.

Tap the icon for the live you want to watch, and the video starts right away.

This icon appears once the artist enters the room. If it is not there yet, wait a little, then pull the screen down with your finger to refresh.
The live icons at the top of the screen, circled in red
Tap inside the red circle
A close-up of the live icons
Close up, it looks like this. Tap an icon to watch the live
7
Leaving the live when it ends

When the live is over, leave the room in two steps.

1. Press the three lines (≡) at the top right of the live screen.

The three lines at the top right of the live screen, marked with a red arrow
Follow the red arrow — press
the three lines (≡) at the top right

2. When the menu opens, press the green button at the bottom, “ルームを退出する” (Leave the room).

Simply closing the app is fine too, but leaving this way is the most reliable.
The Leave the room button at the bottom of the menu, marked with a red box
Press “ルームを退出する” (Leave the room)

Seat types|Arena and Stand

A corom live has two kinds of seats. You choose one when you buy your ticket.

Arena seat

Close to the artist, cheering together

FreeWhat you can do
  • White penlight: use a white penlight to cheer the artist on during the live.
  • Commentssome paid: send comments in real time and share the excitement with everyone. Some comments are paid.
PaidWhat you can do
  • Original penlights and rings: cheer with penlights in the artist's own colours and designs.
  • Reactions: send special effects to the artist.
Best for · People who want to interact actively with the artist
· People who want to wave a penlight and feel the atmosphere of a live

An Arena seat feels like standing at the centre of the venue, closer to the artist.

Stand seat

Relaxed, at your own pace

FreeWhat you can do
  • Applause: clap during the live to show the artist how you feel.
PaidWhat you can do
  • Comments: send comments and enjoy exchanging words with the artist.
  • Other reactions: send reactions to take part in the live.
NoteNot available
  • Penlights and original rings cannot be used.
  • Your icon is not shown on screen during the live, and you cannot move it.
Best for · People who want to enjoy the music quietly while doing something else
· People who want to join casually, with a more affordable ticket than an Arena seat

A Stand seat lets you relax and enjoy the live at your own pace.

What you can doArena seatStand seat
White penlightFreeNot available
Original penlights and ringsPaidNot available
CommentsFree
(some paid)
Paid
ReactionsPaidPaid
Your icon appears on screenYesNo
Watch again after the live (archive)YesYes
With either seat, you can watch the live again after it ends.
So there is no problem if you cannot make it at the scheduled time.
In a Stand seat you can still show how you feel with free “applause”.
Seat types, prices, and how long the archive stays available may differ from live to live. Please check the details on the purchase screen.

What you can do during a live

Simply watching the screen and enjoying the music is perfectly fine.

Just watching and listening is enough

A corom live is enjoyable even if you only watch and listen. If you feel unsure about the controls, it is completely fine to simply sit back and watch.

On your first time, listening to the music without doing anything else is more than enough. There is no rush to learn how to cheer.

Once you feel comfortable, you can cheer too

💚Penlights and reactions

Just tap the screen lightly. It feels much like clapping at a venue.

🎤Talking with a microphone

Only when the artist allows it, a fan who is handed the microphone can speak out loud.

🪙Cheering with coins

You can cheer with a message attached. Coins are items purchased inside the app.

There is no need to use them.

📺Cheering by watching videos

You can also cheer by watching videos. This is available on the smartphone app only.

Do only as much as feels comfortable.

If something goes wrong

Here are the questions we are asked most often.

I could not watch at the scheduled time
There is nothing to worry about. If you have a ticket — for either seat type — you can watch the live again after it ends (the archive). How long the archive stays available may differ from live to live, so please check the purchase screen or the announcement.
The live icon does not appear
The live icon appears once the artist enters the room. If it is still missing after the start time, pull the screen down with your finger to refresh. If that does not help, close the app once and open it again.
I cannot hear any sound
Turn the volume up with the buttons on the side of your phone. On an iPhone, also check that the small switch on the side (the silent switch) is not turned on.
The video keeps stopping
Video stops more easily where the internet signal is weak. Watching over your home Wi-Fi will make it much more stable.
I forgot my password
On the log-in screen, choose the “forgot your password” option. Instructions for setting a new one will be sent to your registered email address.
I left the live by mistake
You can go back in as many times as you like. Press the house icon (TOP) at the bottom of the screen to return to the top screen, then tap the live icon near the top again.
I got a phone call during the live
Go ahead and take the call. When it ends, open the corom app again and go back in from the live icon on the top screen.
I would like to watch on a bigger screen
You can watch on a computer. Open corom.me, press “ログイン” (Log in) at the top right, and sign in with the email address and password you registered on your phone. There is nothing to install.
I pressed the wrong thing
Nothing to worry about — you can try again as many times as you like. If you get lost, press the house icon (TOP) at the bottom of the screen to return to the first screen.
QR code for this page

To come back to this page later

Scan this QR code to return to this page at any time. You can also print the page and keep it beside you.

🖨Print this page
Take your time — there is no hurry, and you can always start over.
What matters most is enjoying the music. Please relax and enjoy the live.
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